Privacy Policy
Last updated: 31 October 2026
Fitmess ("we", "us") prepares and delivers healthy meals in Jammu. This policy explains what information we collect when you use our website or order through WhatsApp, why we collect it, and the choices you have.
What we collect
- Order details: your name, mobile number, delivery address, PIN code, the items you order, any note you add, and promo codes you use.
- Location (only if you choose): when you tap "Use my current location" or share a location on WhatsApp, we use it to fill in your delivery address.
- Your account: if you sign in, your mobile number, name, email (optional) and saved addresses.
- WhatsApp messages: messages you send to our WhatsApp number and the replies we send, so we can take your order and answer questions.
- Basic usage data: pages viewed, items added to the cart and the device type, stored with a random visitor ID. We do not use advertising trackers.
How we use it
- To prepare and deliver your order and collect payment (cash on delivery).
- To send you order updates on WhatsApp (confirmed, being cooked, out for delivery, delivered) with a link to track your order.
- To send one-time sign-in codes when you log in.
- To answer your messages and support requests.
- To credit referral partners when you use their promo code (we share only the order total, not your contact details).
- To understand which dishes are popular and improve our menu and website.
Who we share it with
- WhatsApp (Meta): to send and receive WhatsApp messages. Their handling of messages is covered by the WhatsApp Business terms and Meta's privacy policy.
- Map services: if you use your current location, the coordinates are sent to OpenStreetMap Nominatim (or BigDataCloud as a backup) to look up the street address.
- Our delivery staff: your name, phone number and address, so they can deliver your food.
We do not sell your personal information, and we do not share it for advertising.
How long we keep it
We keep order records for as long as needed for accounting and tax purposes. Usage data is deleted automatically after about 13 months. You can ask us to delete your account and personal details at any time (see below).
Your choices
- You can untick "Send me order updates on WhatsApp" at checkout.
- You can reply STOP or ask us on WhatsApp to stop messages.
- You can ask to see, correct or delete your information. See how to delete your data.
Security
Our order system runs over encrypted HTTPS connections. Staff access to orders is protected by individual logins, and we only collect what we need to deliver your food.
Contact us
Fitmess, Jammu, Jammu and Kashmir, India
Email: Fitmessbusiness@gmail.com
Phone / WhatsApp: +91 90702 80038